Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact our customer service team. Once your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable. Please reach out if you have questions about your specific item.

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Exchanges

The fastest way to get the item you want is to return your original purchase. Once the return is accepted, you can place a new order for the desired item.

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note: banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please reach out to customer service for support.